Can I rent or buy an email list to use with the Onlineitools Email Newsletter Tool service?
No. Onlineitools Email Newsletter Tool service can only be used with email lists for which you have permission to communicate to. Please read our ANTI-SPAM policy.

What happens to my list after I upload it in to Onlineitools.com?
Your list is safe. It will reside in your Onlineitools account until you remove your list. Onlineitools will never rent, share or sell your list. For more details read our Email Privacy Policy.

How do I get my list imported in to my Onlineitools account?
Onlineitools will accept your email addresses in a .txt (text delimated) file format (i.e. filename.txt (text file). Simply browse to where the file lives on your computer and simply import the list to your account. You may also copy/paste your list of email subscribers into a text field online and then import the list into your account.

If I want to use the email addresses I have in my Outlook Address book, how do I get them in to my Onlineitools account?
To import an address file from Microsoft Outlook, you must export your Outlook Contact folder to a text (i.e., contacts.txt) file.
Detailed Instructions.

How many subscriber lists can I have for my business?
Your can create up to 3 subscriber lists. Each time you create a newsletter you can select the list you want your email newsletter to be sent to.

What if I don't have an email list?
No Problem. It's time to get started! There are several ways you can collect email addresses. Onlineitools provides a link to be put on your website. Your site visitors can sign up for your email list and their addresses are automatically imported in to your Onlineitools account. You have access to this tool even in the free trial.

Other ways to collect would be to set up a guest register and have customers provide you with their email addresses that you will import in to your Onlineitools account. Trade shows, conferences, purchases - any time you speak to your customer, invite them to join your list.


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What is the monthly price?
Onlineitools Email Newsletter Tool service is $29.95 a month.

How does pricing work?
You pay for the service by credit card. We accept American Express, Visa, Mastercard & Discover Card. You can pay for the service monthly, quarterly, bi-annually, or yearly (Your email newsletter service fee will be automatically deducted from your credit card each billing cycle.). Prepay in advance for one year and receive three months of service free.

What are the non-profit discounts?
The discount that we offer non-profit organizations is $19.95 a month.

How can I sign up for a paying account, and bypass the 30-day free trial?
In order to create a paying account, you will first need to sign up for a trial, then click on the "Pay For Service " button.

Do I have to sign a contract to use Onlineitools Email Newsletter Tool?
Absolutely not! You are under no obligation to sign a contract or commit to a certain period of time when signing up for Onlineitools Email Newsletter Tool service.

Do I have to give a credit card to take advantage of the free trial?
No credit card is required when signing up for the free trial.

Do I have to pay for a month that I did not send out a newsletter?
Yes. Onlineitools is a subscription service. When you sign up, you sign up for monthly, quarterly or yearly billing. You can use our service as much or as little as you want during that period.


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Do I need to know HTML to create an email newsletter?
Absolutely not! You will be able to create beautiful html newsletters by simply pasting your content in to any one of our custom designed templates.

Is there a cost to customize Onlineitools templates?
No way! You can add your own logo and pictures, change text color size and type. You can add or remove paragraphs as needed.

How long will it take me to create a newsletter?
That all depends on your internet connection speed, the size of the images you use, and the length of your articles. Some newsletters may take less than 15 minutes to put together, while others may take you an hour or two.

If you want to break up your newsletter creating time into several sessions, go ahead. Your saved work will be available to you whenever you log in.

How many images can I have in my newsletter?
Each template allows you to place one image with each article.
There is, however, a “tree icon” to click on when in the edit mode that will allow you to link images that are located on the web. This is the only way you can have additional images in each article.

Do my images need to be in any special format?
Images need to be in either .GIF or .JPG format (i.e., myimage.gif or image1.jpg). Most digital cameras take pictures in .JPG format. Converting another image type to .GIF or .JPG is easy, but requires separate image editing software.

Do my images have to be any specific size?
No. When you upload an image, you have the option of resizing it to fit four different sizes—Small (125 by 125 pixels), Medium (175 by 175 pixels), Large (225 by 225 pixels), or None (Don't resize my image; it's already the perfect size). If you choose to resize your image, the template will resize your image proportionately. Your image will not be stretched or distorted.

If your image looks blurry after you have added it to the newsletter, it is probably because the image was smaller than the size you picked.

What if I want to change the size of an image after I have already uploaded it?
Click the “Edit” button for the picture’s article. On the next screen choose “Upload Image.” Select the image you want to resize. Click “Open.” Choose the size you want the image to be.

How do I get images onto my computer to use in my newsletter?
You can:
• Download images from the internet (make sure you have permission to use them).
• Take a picture with a digital camera.
• Scan an existing image.
• Use a film camera to take a picture and get a Photo CD when you have the pictures developed

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What does Onlineitools do to make sure my emails get delivered?
Onlineitools has standing relationships and ongoing dialogue with many of the leading ISPs and blacklists. This includes the sharing of information regarding policies, practices and issues. Onlineitools makes sure that we do everything possible to make sure that your email gets delivered successfully.

5 Tips To Increase Your Email Deliverability

How often can I send out newsletters?
You can send unlimited email newsletters to your subscribers. However, be aware of your email subscribers and make sure that you are not sending out to many email newsletters per month. You may lose email subscribers this way. Only permission-based email is allowed and onlineitools will terminate an account if spam reports are received.


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What do I have to do to set up my account on Onlineitools.com?
Getting started is really very easy. Signing up for a free trial will only take a minute. Once you have been logged in to your account, you will want to do the following:

• Import your email addresses
• Set up some initial account information under the Settings tab
  (store hours, add company logo, etc)
• Create and send a test newsletter
• Send a newsletter to your email subscribers when you are ready

Is there help available?
Absolutely! We are here to help, starting from the day you sign up for a free trial. Contact us by email (support@onlineitools.com) or call us by phone (1-877-950-4200) if you need help in any way.


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Can I see who opens my email newsletters?
Yes, you can see the email addresses of who opened your emails as well as those who clicked on what links within your emails.

Does Onlineitools give me any information on the bounced emails?
Yes! Onlineitools has a bounce management feature that allows you to see which addresses bounced. Additionally it will allow you to export those addresses for easy bounce management of your lists.


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If you have any other questions about the email newsletter tool? Please email support@onlineitools.com.